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Octobooks Refund Policy

Version of 9 October 2026. Part of the Octobooks Terms of Service.

1. The short version

  1. Not happy in your first 14 days of paying? Full refund, no questions.
  2. Cancel any time. Your plan runs to the end of the period you paid for.
  3. Charged by mistake, or Octobooks did not work as described? We refund.

2. Who handles payments

  1. Paid plans are billed through Paddle.com Market Ltd, our merchant of record. Your receipt comes from Paddle and refunds go back to the card or account you paid with.
  2. Paddle's buyer terms and refund policy also apply. Where they give you more rights than this page, they win.

3. When you get a refund

  1. First 14 days. Within 14 days of your first payment for a paid plan, you can ask for a full refund of that payment for any reason.
  2. Annual plans. Within 14 days of the start of an annual plan, or of its yearly renewal, you can ask for a full refund of that year.
  3. Charged after cancelling. If you were charged after you cancelled, we refund that charge.
  4. Wrong or double charges. Refunded in full.
  5. Octobooks not working as described. If a paid feature did not work as described and we could not fix it within a reasonable time after you told us, we refund the affected period in proportion.
  6. We end your plan without you being at fault. We refund the unused part of any prepaid period.

4. When there is no refund

  1. Monthly plans after the first 14 days: no refund for the rest of the current month. You keep access until it ends.
  2. Unused time on a plan you cancelled yourself, outside the cases above.
  3. Accounts closed because of a serious breach of our terms, such as fraud or misuse.
  4. Free early access: there is nothing to refund.

5. How to ask

  1. Email support@octobooks.ai from the address on your account, or reply to your Paddle receipt, or go to paddle.net.
  2. Tell us the email you paid with and, if you have it, the order number.
  3. We reply within 5 working days. Approved refunds usually reach you within 5 to 10 working days, depending on your bank.

6. Your data after a refund or cancellation

A refund or cancellation does not delete your books straight away. You can export everything for 90 days after your account ends.

7. Chargebacks

Please email us first. Most problems are solved faster that way. If a chargeback is raised without contacting us, we may pause the account until it is resolved; your data stays available for export.

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